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MintPrime

A CRM built for healthcare — leads, customers and patients in one 360-degree record

Last updated · Mint Medical Technology

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Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts
Customers / patients — one 360-degree base holding leads (L-), customers (C-) and patients (P-) together, auto-numbered, duplicate-phone check, searchable and filterable by type / department, with a drug-allergy warning icon
Customer 360-degree profile — header shows lifetime spend, points and membership tier with a red allergy-alert bar; tabs for contacts, communications, encounters, multidisciplinary team, opportunities, orders and attachments, plus a shared clinical file
Communications (Omni-channel Inbox) — every customer contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, in one timeline; per-channel summary cards, and one-click Open Ticket or Create Opportunity
Multidisciplinary team (Shared EMR) — a consult-and-referral channel between nurse, physician, pharmacist and sales/service, pinned to each patient; every message and reply is kept as shared history, and unanswered items surface on the dashboard
Encounter detail (OPD/IPD) — the header always shows allergy / chronic-condition / blood-type flags; append-only clinical notes (nurse/physician/pharmacist), per-shift vitals, and a discharge action with a summary and follow-up date
Sales Pipeline — a Kanban board tracking opportunities by stage (qualified → contact/present → quote → negotiate → won / lost), with summary cards for open-deal value, forecast and won; moving a stage auto-adjusts the win probability
Lead Pool & Recycling — a central lead pool that brings back contacts who declined or went quiet; set reclaim rules (idle over N days / due Lost deals) and auto-distribution rules to teams (round-robin or segment matching)
Campaigns — build marketing campaigns by segment and channel (email/SMS/LINE/ads), then measure sent / open / click / convert; the data flows into analytics, and win-back campaigns from the Loyalty page continue here
Loyalty & Retention — a points and membership-tier scheme (Bronze / Silver / Gold / Platinum, auto-promoted and demoted by points), plus a churn-risk list (no contact in 90 days); one click builds a win-back campaign into the Campaign module

Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts

Key features

MintPrime is a customer-relationship system (CRM) built specifically for healthcare businesses. It holds leads, customers and patients in one 360-degree record that carries both contact details and a shared clinical file (blood type, allergy history, chronic conditions, nurse / physician / pharmacist notes). Every contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, lands in one inbox; a customer request becomes an SLA-tracked ticket with an owner and a due date; multidisciplinary consults and referrals between nurse, physician and pharmacist are pinned to each patient and kept as shared history; OPD/IPD encounters carry append-only clinical notes, vitals, discharge and follow-up. On the commercial side there is a Kanban sales pipeline, a Lead Pool that re-engages cold contacts and distributes them to teams automatically, measurable marketing campaigns, and a loyalty-points / membership-tier scheme with a churn-risk list. Every module feeds the next in a closed loop, summarised on a single dashboard.

  • 360-degree record: leads / customers / patients with a shared clinical file (allergies, chronic conditions, blood type)
  • Omni-channel inbox: call, email, LINE, SMS, walk-in — inbound and outbound in one place
  • SLA-tracked tickets, plus multidisciplinary consult / referral pinned to each patient (shared EMR)
  • OPD/IPD encounters: append-only clinical notes, vitals, discharge and follow-up
  • Kanban sales pipeline + a Lead Pool that re-engages cold leads and auto-distributes to teams
  • Measurable campaigns (sent / open / click / convert) + loyalty tiers and a 90-day churn-risk list
  • My-Day task list + a closed-loop dashboard across every module

Modules included

13 modules

MintPrime13 modules · one shared data core
  1. 01 My Day SLA backlog, follow-ups and consults on one page
  2. 02 Dashboard & Analytics number cards, sales funnel, loyalty, campaigns, closed loop
  3. 03 Customer / Patient 360-degree lead / customer / patient with a shared clinical file
  4. 04 Contacts (Account & Contact) many contacts per record
  5. 05 Sales / purchase history multi-line orders + lifetime spend
  6. 06 Communications (Omni-channel Inbox) call, email, LINE, SMS, walk-in
  7. 07 Tickets (SLA) assignment, priority, due date, escalation
  8. 08 Multidisciplinary team (Shared EMR) nurse-physician-pharmacist consult / referral
  9. 09 OPD/IPD encounters (Hospital) VN/AN, clinical notes, vitals, discharge
  10. 10 Sales Pipeline 6-stage Kanban, forecast, win / lost
  11. 11 Lead Pool & Recycling reclaim leads + round-robin distribution
  12. 12 Campaigns segments, sent / open / click / convert
  13. 13 Loyalty & Retention points, Bronze-Platinum tiers and churn risk

Real screens

Click an image to enlarge

Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts
Customers / patients — one 360-degree base holding leads (L-), customers (C-) and patients (P-) together, auto-numbered, duplicate-phone check, searchable and filterable by type / department, with a drug-allergy warning icon
Customer 360-degree profile — header shows lifetime spend, points and membership tier with a red allergy-alert bar; tabs for contacts, communications, encounters, multidisciplinary team, opportunities, orders and attachments, plus a shared clinical file
Communications (Omni-channel Inbox) — every customer contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, in one timeline; per-channel summary cards, and one-click Open Ticket or Create Opportunity
Multidisciplinary team (Shared EMR) — a consult-and-referral channel between nurse, physician, pharmacist and sales/service, pinned to each patient; every message and reply is kept as shared history, and unanswered items surface on the dashboard
Encounter detail (OPD/IPD) — the header always shows allergy / chronic-condition / blood-type flags; append-only clinical notes (nurse/physician/pharmacist), per-shift vitals, and a discharge action with a summary and follow-up date

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FAQ

Frequently asked questions

What clients usually ask before a project starts — not here? Just ask us.

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A single module with sample data can be live in 1–2 weeks. Migrating real data and training staff usually takes 4–8 weeks depending on how much legacy data you have.

Yes. We migrate from Excel, Access or your current database, with a validation pass before go-live.

Yes — every screen, menu, document and report has Lao. Each user picks their own language, and printed reports come out in that language.

Role-based permissions, an audit log, encrypted connections and automatic backups. On-premise deployment is available if data must stay inside your network.

Yes — via a standard API or scheduled file import/export. We have integrated with several HIS and ERP products before.

We recommend it. Pick the module that solves your most urgent problem, then add others once your team is comfortable — the shared core is reused straight away.

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